The Portrait Gallery is committed to providing access to all visitors. We want to make your visit as easy and comfortable as possible. This page contains information to help you plan your visit. For additional information, prior to your visit please call 202-633-8506, Monday through Friday, 9:00 am to 5:00, or email NPGAccess@si.edu. Once in the museum, questions about accessibility may be directed to the security personnel in the galleries or to the information desk staff in the museum lobby.
Visitors Who Use Wheelchairs or Other Mobility Devices
Arriving and Parking
The access ramp is located at the G Street entrance to the museum.
Limited metered parking is available on the streets around the museum. These spaces are not accessible but can be parked in for no charge with a disabled parking placard or tag. For up-to-date information about parking in city metered space, check the District Department of Transportation website.
ADA parking spaces are available, for a charge, at nearby parking garages. View the map of their locations.
Visitors using the MetroAccess paratransit service should tell the driver to go to 800 G Street, or G and 8th Street.
Getting Around in the Museum
Elevators serve all areas of the building. All restrooms and water fountains are wheelchair accessible. Family/companion care restrooms are located on the first and second floors near the F Street elevators, and in the Luce Foundation Center on the third floor.
For your comfort, wheelchairs can be borrowed by asking the security officer stationed at each museum entrance.
Spaces for wheelchairs are available in the Nan Tucker McEvoy Auditorium.
Visitors Who are Deaf or Hard of Hearing
American Sign Language (ASL) interpretation of programs and tours is available upon request; allow two weeks’ notice if possible. Please contact NPGAccess@si.edu or call 202-633-8506.
Assisted listening devices and hearing looping are available for events in the Nan Tucker McEvoy Auditorium.
All videos shown in conjunction with an exhibition are captioned.
Portrait Signs gallery talks in ASL are offered twice a month, and by request. Visit the Access Programs page for details.
Visitors Who are Blind or Have Low Vision
Service animals are welcome in the museum.
Portrait InSight gallery talks incorporating verbal description and tactile objects are offered twice a month, and by request. Visit the Access Programs page for more information.
Visitors With Developmental Disabilities and Autism Spectrum Disorder
Overall – particularly compared to many of the Smithsonian museums along the Mall - the Portrait Gallery is a quiet museum. The Kogod Courtyard and the Great Hall are large spaces that echo and can be busy and loud during public programs. If your child is sensitive to noise, consider bringing noise canceling headphones.
Benches are located throughout the museum.
In the America’s Presidents galleries there is an audio station that, when activated, plays audio clips of President Franklin Delano Roosevelt. There is also a television that plays a continuous loop of presidential speeches.
The following resources will help you plan for an enjoyable visit:
- Visiting the National Portrait Gallery – A Social Story [PDF]
- Things to Remember – A Social Story [PDF]