Accessibility

The Portrait Gallery is committed to providing access to all visitors. We want to make your visit as easy and comfortable as possible. This page contains information to help you plan your visit.

For additional information, prior to your visit please call 202-633-8506, Monday through Friday, 9:00 am to 5:00, or email NPGAccess@si.edu. Once in the museum, questions about accessibility may be directed to the security personnel in the galleries or to the information desk staff in the museum lobby.

 graphic image of a service dog  Service Dogs

Service dogs are welcome. The SI follows the U.S. Department of Justice’s ADA requirements for service dogs.  The dog must be trained to provide assistance to a person with a disability. Visitors are not allowed to bring emotional support animals into Smithsonian museums.

 Wheelchair icon  Visitors Who Use Wheelchairs or Other Mobility Devices

​​Arriving and Parking
​The access ramp is located at the G Street entrance to the museum.

Limited metered parking is available on the streets around the museum. These spaces are not accessible but can be parked in for no charge with a disabled parking placard or tag. For up-to-date information about parking in city metered space, check the District Department of Transportation website.

ADA parking spaces are available, for a charge, at nearby parking garages. View the map of their locations.

Visitors using the MetroAccess paratransit service should tell the driver to go to 800 G Street, or G and 8th Street.

Getting Around in the Museum
Elevators serve all areas of the building. All restrooms and water fountains are wheelchair accessible. Family/companion care restrooms are located on the first and second floors near the F Street elevators, and in the Luce Foundation Center on the third floor.

For your comfort, wheelchairs can be borrowed by asking the security officer stationed at each museum entrance.

Spaces for wheelchairs are available in the Nan Tucker McEvoy Auditorium.

Ear and hearing icon  Visitors Who are Deaf or Hard of Hearing

American Sign Language (ASL) interpretation of programs and tours is available upon request; allow two weeks’ notice if possible. Please contact NPGAccess@si.edu or call 202-633-8506.

Assisted listening devices and hearing looping are available for events in the Nan Tucker McEvoy Auditorium.

All videos shown in conjunction with an exhibition are captioned.

Portrait Signs gallery talks in ASL are offered twice a month, and by request.  Visit the Access Programs page for details.

Person walking with a cane, icon  Visitors Who are Blind or Have Low Vision

Portrait InSight gallery talks incorporating verbal description and tactile objects are offered twice a month, and by request. Visit the Access Programs page for more information.

Exhibition label text in braille and large print is available at the entrance to select exhibitions. Contact NPGAccess@si.edu or call 202-633-8506 to inquire which exhibitions provide these alternative formats.

 drawing of a brain within a head  Visitors With Developmental Disabilities and Sensory Disabilities

The Portrait Gallery is, on average, a relatively quiet museum.  Nevertheless, it can get busy at certain times, such as on Fridays and weekends.  The Kogod Courtyard and the Great Hall are large open spaces that may get crowded and loud during public programs.  If you or your family member is sensitive to noise, consider bringing noise cancelling headphones.

Even when the museum is busy, there are usually quiet areas throughout the museum where one can take a break.

The following resources will help you plan for an enjoyable visit: